Returns

All items purchased on this site are subject to the following return policy

All items are inspected for quality and accuracy when they leave our shipping dock. If merchandise arrives damaged or there is an error make sure it is noted on the carrier’s delivery record in order for a damage claim to be filed. Save the merchandise AND the original box and packing it arrived in. Notify Aphecal Enterprises Inc./420Packaging immediately to arrange for a carrier inspection and a pick up of the damaged merchandise. If you do not notify Aphecal Enterprises Inc./420Packaging of the damaged goods or shipping errors within the first 7 days of receipt, our regular return policy will override any claim of damage.

All electronic devices must be returned within 7 days. All scales are warranted with the manufacture and must be returned to them or fixed by them.

If the product you ordered is damaged, defective or the wrong item was shipped, please email sales@aphecal.com to obtain an RMA number. No returns of any type will be accepted without an RMA number. All items must be returned in “as new” condition in the original packaging. Returned items must not contain ANY oils or residues of any kind whatsoever. Depending on the situation, you may be responsible for restocking, repacking and/or freight charges. You will need to email the following information to authorize your return:

     Customer Name
     Invoice Number/Order Number
     Item Number(s)
     Quantity
     Reason for return

When you receive an RMA# from our representative you will also receive a return shipping address and instructions depending on the item being returned. Due to logistics and in order to expedite supply chain replenishment, we may ask you to ship the product directly to our supplier's warehouse. Please do not return any product without approval and/or instruction to do so. Returns without RMA#'s or authorization will be refused!


If you refuse, return, or exchange your order, a 15% re-stocking fee will be assessed along with all shipping charges.

Credits will be issued within 7 business days of receipt of your return. All refunds for credit will be issued to the credit card account that appears on the original order. Shipping and handling fees are nonrefundable. The package must be received within 15 business days of the RMA issued date.

If your order is returned (partially or in full) after having received Free Shipping due to the free shipping promotion or any other free shipping offer or promotion code entered at checkout, you will be charged the original shipping amount plus any return shipping fees if applicable.

When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.

Aphecal Enterprises Inc./420Packaging reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items.